By Derek Gaunt | September 23, 2019 | How-To & Quick Tips
To many, leadership failure looks like a toxic boss scolding their employees and causing a mass exodus.
But true leadership failure comes in other forms.
For example, when organizations don’t understand the value of empathy.
In reality, most people don’t have a true appreciation or understanding of Tactical Empathy. To them, empathy is a buzzword. It’s something they picked up in HR training six months ago—but not something they actually put into practice and execute.
In my book, I highlight a recent study that found that 80% of employees believe that empathy needs to improve at their organization. Yet only 57% of executives agree.
That’s a significant gap—and it needs to be bridged.
Empathy starts at the top. Leaders need to drive empathy throughout their organization. If empathy is going to flow through an organization, leadership needs to be all-in on adopting it.